Customer Service
Frequently Asked Questions
Product Information
Delivery
Returns
RX Insert & Prescription
Sponsorship
Product Information
Product information
We have a handy guide to show you how best to swap lenses. See here – How to change lenses.
There is no single answer to this question. Everyone’s eyes are different and what suits one person will not suit another. Our lens range comes in a large array of colours and you may need to experiment before you find the right ones for you.
The lens simulations on our site offer a guide to how the lens changes your vision in a particular scenario, but trying them out for yourself is the best way to find what is right for you.
It is likely that you will need more than one lens to cope with different light conditions, different coloured targets and backgrounds. All our sets and combinations of lens colours have been designed to cover the widest array of needs for your chosen sport or discipline.
We have a list of stockists that can let you try on our glasses. See here. If you would like to see our products stocked at a shop near you, send us an email and we will contact them. We will also be attending shoots and shows throughout the year. Or you can purchase the glasses from us directly and if you are not happy with your purchase contact us within 14 days of receipt and we will do our best to assist you.
We don’t offer a 1 lens set but arms and lenses can be brought individually. We don’t recommend doing it this way as the sets offer much better value and come with accessories such as the hard case, cleaning cloth, cloth bag, anti fog spray.
At this time our lenses do not feature anti fog coating as standard. Our lenses have been designed with an inbuilt ventilation bar to increase airflow, minimise fogging and eliminate lens smudging. Should you have an issue with fogging, anti fog cloths are included in each set and available to purchase under the accessories section.
Yes, all our lenses have scratch resistant hard coating to both sides of the lens. However, they can still become damaged if misused so we recommend you take care of your lenses and keep them in a pouch or case when not in use.
The 2RX lenses are 2mm thick and comply with EN166F European standards for safety eye-wear. The shatter-proof polycarbonate material does not crack or break under pressure.
However if your lens is subjected to extreme temperatures this can have a detrimental affect to the lens quality. In the UK and most parts of the world this is not a problem, however in extreme climates where temperatures can reach 40+°C we recommend not exposing your lenses to a long duration of extreme heat, such as in a hot vehicle. If you do encounter an issue with a lens, please contact sales@xsightsport.com and we will do our best to assist you.
Ensure your glasses are not exposed to extreme heat, such as being left in a car on a hot day. Doing so can damage the lenses and magnets.
The microfibre cleaning cloth provided should be sufficient to clean lenses, however any glasses cleaner can be used on our lens and it will not affect the performance of the lens.
Polarisation is not an option currently available on the type of lens we use due to the high base curve and one piece wrap around mask lens.
Yes all our lenses including the clear lens are UV400 which means they block between 99.5-100% of all UVA/UVB radiation.
VLT stands for visual light transmission – the percentage reflects the amount of light that shows through the lens. The higher the VLT percentage, the lighter the lens tint will be (for example, a 11% VLT will be darker than a 14% VLT). Lenses with a lower VLT percentage will have a darker tint and will block more light from coming through to the eye.
We only offer one size at this time and in general it provides a comfortable fit on all sizes of faces from youths to adults. However, we appreciate every face is unique and should you find the fit is not right for you then you can return the glasses within 14 days of purchase.
The distance between the temples (the front of the arms) is 140mm. Its worth noting that the arms and the lens can flex much further to accommodate wider fittings.
All our lenses are base curve 7. The high base curve will help to wrap around your face better, providing a larger area of cover.
Delivery
Delivery
We use various couriers to deliver our orders. Dependant upon your location we will choose the best available option in terms of speed and price. We aim to turn around orders as quickly as we possibly can.
Our online shop will automatically work out the postage cost for the majority of destinations and this can only be calculated when your address is entered at checkout. All prices quoted exclude any local taxes and/or import duty levied by the local authorities which are the responsibility of the buyer. X Sight Sport cannot be held responsible for any duties levied and it is the responsibility of the buyer to understand if any such duties will be applied prior to completing their order.
Individual purchases of smaller, lower value items such as tee shirts will fall into a lower postage cost bracket and may be posted using a different postal or courier service.
Outlined below is example pricing for the purchase of a set of glasses.
- UK Mainland – £5.49 (Royal Mail Tracked 24) £7.49 (UPS Standard) £9.49 (DHL Express)
- Ireland – £15.99 (Royal Mail) £27.99 (DHL Express)
- Europe – From 28 EUR (DHL Express)
- USA – From 20 USD (DHL Express)
- Australia – From 66 AUD (DHL Express)
- Everywhere else – From £44.99 (Courier)
Prices are subject to change.
Should you have a specific shipping request please contact us before ordering by emailing sales@xsightsport.com and we will try to find the best shipping method for you taking into account, (i). value for money (ii). reliability (iii). availability of shipping options and (iv). speed.
Orders are usually shipped within 1 working day. Custom orders will take an extra working day. For UK orders, you can expect to receive your order within 2 working days. For international orders the length of time will vary depending upon your location. Delivery time-frames stated are indicative and not guaranteed and are outside the control of X Sight Sport.
Most services we use offer tracking, and tracking details will be provided automatically. You will receive email updates once your order has been placed. Please email sales@xsightsport.com if you have a tracking related query, and we will do our best to inform you of the tracking status.
International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any charges that may be applied to the shipment. Unfortunately, X Sight has no way of knowing what these charges may be. X Sight is not responsible for any actions taken by customs or the chosen package delivery service.
No VAT is applied for countries outside of the UK.
In the USA, some couriers require a drop ball certificate before they can deliver your shipment. We provide this in the shipping & customs documents for international orders, however if the courier has requested it, please email us at sales@xsightsport.com and we will provide you with one.
We are always looking to expand our reach of customers worldwide. Please contact us at trade@xsightsport.com to inquire about trade partnership.
Returns
Returns & Replacements
We want you to be happy with your purchase. If you are not happy with your purchase please contact us immediately by contacting sales@xsightsport.com within 14 days of receipt and we will do our best to assist you. Our returns policy can be found here.
We stand by the quality of our products. All X Sight Sport glasses, lenses and RX frames are warranted against manufacturing defects for 6 (six) months. Apparel, accessories, and other non-eyewear goods are not covered by the warranty. If your X Sight glasses have a manufacturer defect and under warranty, we will, of course, repair or replace them for you. For issues found outside the warranty period we will of course work with you to find a suitable solution.
If you have lost or broken your arms, replacements can be purchased directly through our website.
The original model has been discontinued. Lenses and nose pads are still available through our store until stock runs out. No arms or cases are available to purchase.
RX Insert & Prescription
Prescription & RX insert
We’ve done everything we can to bring a prescription option to the model without compromising on the core features of the glasses. The best way to do this was to create an RX insert which sits behind the wrap around lens.
We have designed the RX insert in collaboration with our expert optical manufacturer and tested it’s limits with specialised optometrists to achieve the best results possible but unlike your normal prescription glasses, there are some limiting factors which need to be considered when filing an RX insert for use with specialised shooting glasses like ours.
At the moment we do not provide a prescription filling service, however any competent optician should be able to advise on the suitability of the RX insert for your prescription and fill the frame with your desired prescription. You should seek advice from your local optician about the suitability of your prescription for wrap around RX inserts before purchasing an RX insert, or contact a specialist Optometrist.
Further guidance on the RX insert can be found on our RX insert page. We highly recommend you read it fully.
Sponsorship
Sponsorship & Pro Staff
At this time we are not taking applications for sponsorship.
When we do have any updates on sponsorship applications, it will be posted on our social media accounts so please do follow us if you don’t already.