Terms & Conditions

Introduction

Welcome to our website (“xsightsport.com”, the Website). These “General Terms of Use” govern the access to and use of the “Website”, and regulate the offer, transmission and acceptance of purchase orders relating to products between the users of the “Website” and “X Sight Sport”.

Please read these “General Terms of Use” carefully. By accessing and using the “Website” as well as by purchasing the products on the “Website”, you agree to be bound by these “General Terms of Use”. If you do not agree to all or part of these “General Terms of Use”, we invite you not to use our “Website”.

“X Sight Sport” may amend or simply update all or part of these “General Terms of Use”. Any amendment or update of the “General Terms of Use” shall be posted for our users on the home page of the “Website” as soon as such amendments or updates have been made and shall be binding as soon as you access the “Website” after they are amended. If you do not agree to all or part of the “General Terms of Use” as amended or updated, please do not use our “Website”.

About X Sight Sport Ltd

Registered company number: 11683235

VAT Number: 414993867

Registered office address: 6 Higher Slade Road, Ilfracombe, EX34 8LH, United Kingdom

Orders

To place an order, you shall select the products you desire to purchase on the “Website” and add the items to your cart by clicking on Add to Cart. Once you are ready to checkout, click on the Checkout button or the Bag icon at the top right of the screen, which will display all the products you have selected to purchase. It is your responsibility to check that the items in your cart are the correct style, colour and model before proceeding. The Checkout page will be shown, you can then finalise the purchase as a guest or as a registered customer (if you have already signed in). At this point you will need to follow the instructions and fill in all the information requested. You may pay with either PayPal, credit or debit cards.

Once the order has been placed and processed, please note that the shipment address used for the order cannot be changed. If the shipping address is incorrect, the customer must contact the shipping carrier directly.

All orders are subject to acceptance and availability. Please be aware that the products in your cart are not reserved and can therefore be purchased by other users until you complete the whole checkout process and receive the Order Confirmation Email.

“X Sight Sport” reserves the right not to accept your order at its own discretion. In such case, “X Sight Sport” will inform you by email of the cancellation of the order.

By submitting an order, you unconditionally accept and undertake to comply with these “General Terms of Use” as well as with the other policies contained on the “Website”.

If an issue occurred during payment, the customer shall notify “X Sight Sport” by email to info@xsightsport.com to see if the issue can be rectified. “X Sight Sport” does not encourage customers to re-place orders without first contacting “X Sight Sport”, as this could lead to a double shipment.

If some shipping detail is missing in your order (such as incorrect address, phone number, or further information needed for the shipment), “X Sight Sport” is not responsible for the delay in shipment. We cannot guarantee that we will be alerted to issues with shipment due to missing information.

Orders are processed and shipped from Monday to Friday, excluding public holidays and our well-deserved down time (vacation).

If a product has been discontinued or is not available, “X Sight Sport” has the right to cancel the purchase and refund the paid amount to the customer. “X Sight Sport” will notify the customer of a replacement or equivalent products, if available.

Pricing

Unless otherwise stated, all prices are quoted in Great British Pounds (GBP/£) and are correct at the time of purchase.

Promo codes should be entered during the checkout process to be valid. Attempting to add or request for a promo code to be added after purchase will not be honoured. Promo codes are not required to work on all products. Promo codes can be altered or cancelled at “X Sight Sport’s” discretion.

If a promo code causes the cost of the order to go below the free shipping value, the order will no longer qualify for free shipping.

Promo codes cannot be combined.

From time to time, “X Sight Sport” run other promotional offers including but not limited to, percentage discounts, BOGOF etc. Should an order be placed close to, before a promotional offer is launched, or when a promotional offer has just finished, “X Sight Sport” will not apply the discount/offer retrospectively to orders already placed or dispatched.

VAT

VAT applies to all purchases sent to a UK shipping address and will be itemised on your invoice. No VAT is applied on orders shipped to countries outside of the UK.

Payment

To make a payment, you can use Paypal, credit or debit card.

Please ensure that you quote your card number, expiry date, and the 3 digit CVC number provided at the back of your card. It is important not to give out your card details through email as it’s not secure. When ordering via our “Website”, make sure to complete all compulsory fields to guarantee your order is successful. Should you face any obstacle while placing an order, kindly reach out to us. We will promptly get in touch with you should we receive notification of any issue with your order.

Delivery Of Orders

We have partnered with multiple courier services to provide efficient delivery of our orders. When free shipping is chosen, your order will be sent using Royal Mail. Where this is not the case, our team carefully selects the most appropriate courier based on your location and ensures a balance between reliability, delivery speed and cost-effectiveness.

Most orders are shipped within 1-2 days of when the order was placed. This excludes weekends, public holidays and our well deserved down time (vacation). Although we strive for speedy order processing, high demand or temporary downtime may cause delays that differ from our usual turnaround time.

Please note: the shipping times listed on the “Website” are indicators; longer delivery times can apply if, for example the destination is not well or consistently connected to a main hub.

All orders are shipped with track and trace. Please allow up to 24 hours before you receive tracking information.

By becoming a customer of “X Sight Sport”, the customer also becomes a customer of the shipping carrier selected to deliver their order. If there is an issue with shipping, the customer is responsible for contacting the shipping carrier directly due to privacy reasons. “X Sight Sport” cannot give out the private information (e.g. name, address, phone number, email) of a customer to shipping carriers outside of the initial shipping label.

You may be required to sign for delivery. Before signing you must inspect the package for any obvious tampering. If you receive an empty or damaged package but you sign the delivery receipt and do not immediately report the fact to the carrier, we are not responsible for any refunding or substitution. You must keep the receipt of the delivered product in case of future needs with us about it.

In cases where the order has been dispatched, the customer is required to receive the order. If the customer refuses to accept their package or does not collect it from the pick-up point, they will be charged for return shipping costs.

If the customer has a requirement for a specific delivery date or want us to use a specific courier service, please contact us at info@xsightsport.com before placing your order, and we’ll do our best to accommodate your request.

Shipping Costs

By purchasing via our “Website”, and when free shipping is not chosen or not applicable, our online shop will automatically calculate the postage cost for most destinations. Where this is not the case, and your delivery destination is unavailable, please get in touch with us at info@xsightsport.com, and we will try to find the best shipping method for you, taking into account (i). value for money (ii). reliability (iii). availability of shipping options, and (iv). speed.

Other Taxes & Import Duties

Please note that for international orders, your order may be subject to import duties and taxes upon arrival in the destination country. It is the responsibility of the customer to cover any charges that are applied to the shipment, and we highly recommend understanding these charges before placing an order. “X Sight Sport” cannot predict what these charges may be and is not responsible for payment of the same. Any difficulties caused by customs or delivery services related to non-payment of these charges are outside of “X Sight Sport’s” control. Any costs associated with a returned order because of this will be charged to the customer.

Returns Policy

We understand that sometimes a product may not meet your expectations. For comprehensive details about our returns policy, including the conditions for returns, the process for initiating a return, and any applicable time frames, please visit Returns Policy.

Warranty & Repairs

Our products are backed by a commitment to quality and customer satisfaction. For detailed information about our warranty policy, including coverage, duration, and claim procedures, please visit Warranty & Repairs

Complaint Terms

We’re here to help! If you encounter any issues with your order, don’t hesitate to contact us right away at info@xsightsport.com. We’re committed to guiding you through any problems you may face and provide you with all available options to assist you.

It is important that you as a customer carefully check your goods/products when you receive your shipment to verify that the products are not damaged and correct. Both the customer and “X Sight Sport” are beholden to the Terms & Conditions (T&C’s) of the respective shipping carriers, so if your product is damaged in transport, whether the damage is visible or hidden, you must report this immediately after delivery to the carrier directly and according to their T&Cs.

“X Sight Sport” is not responsible for the replacement of products damaged during transportation if the customer does not report the damage to both us and the shipping carrier upon delivery of the damaged product.

If you receive your item and see that it is damaged or does not match the one you ordered, you shall contact us upon discovery of the error.

Any complaints shall be made to our customer service through email to: info@xsightsport.com. Please supply the order number, reason for complaint, and photo documentation (if applicable). We will get back to you as quickly as possible.

Defective products returned to “X Sight Sport” should be treated as if they were faultless. It is, as with all types of returns, extremely important that the product is packaged in such a way that it cannot be damaged during transit. “X Sight Sport” has the right to replace defective goods with the same model. If the item has been discontinued, the customer will receive a full refund or another product of the same value.

In the case that a returned product has no errors or faults, “X Sight Sport” will send the product back to the customer, and the customer is responsible for the cost of shipping.

Title To Ownership Of Goods

Ownership of goods purchased does not pass to the customer until the goods are paid for in full..

Email Marketing

Thank you for placing an order through our “Website”. By doing so, you are giving us permission to send you email updates, news and invitations to review our products. We understand that your inbox is precious, which is why we promise to only send you relevant and valuable content. If at any point, you wish to opt out of receiving these emails, please click the unsubscribe link at the bottom of any email you receive from us. We respect your privacy and appreciate your trust in us.

Limitation Of Liability

“X Sight Sport’s” responsibility for errors in connection to delivery is limited to existing conditions of sale. “X Sight Sport” bears no direct or indirect responsibility—for example, but not limited to—for incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied and will remain so for a period of 6 months from the date of purchase.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

This does not exclude or limit in any way our liability:

i) For death or personal injury caused by our negligence;

ii) For fraud or fraudulent misrepresentation; or

iii) For any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

i) Loss of income or revenue;

ii) Loss of business;

iii) Loss of profits or contracts;

iv) Loss of anticipated savings;

v) Loss or corruption of data; or

vi) Waste of management or office time.

However, arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Force Majeur

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, pandemics, epidemics, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply. The party shall be entitled to a reasonable extension of its obligations.

Site Usage Policy & Intellectual Property Rights

SECURITY:

You are prohibited from violating or attempting to violate the security measures on the “Website”, including, without limitation:

i) Using a false password or one belonging to another user or accessing data not intended for the user or logging into a server or account which such user is not authorised to access;

ii) Disclosing a password or permitting a third party to use a password or failing to notify us if a password is compromised;

iii) Attempting to probe, scan or test the vulnerability of the system or network or to breach security or authentication measures without proper authorisation;

iv) Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “”flooding””, “”mail bombing”” or “”crashing””;

v) Sending unsolicited email, including promotions and/or advertising of products or services;

vi) Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting; or

vii) Hijacking all or any part of the “Website” content, deleting or changing any “WebsSite” content, deploying pop-up messages or advertising, running or displaying this “Website” or any “Website” content in frames or through similar means on another website, or linking to the “Website” or any page within the “Website”, without our specific written permission.

GENERAL RULES:

You agree to use the “Website” only for lawful purposes and only for your own personal, non-commercial use. You may not use the “Website” to transmit, post, download, distribute, copy, display publicly, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity or other personal rights of others, or (c) that is libelous, obscene, offensive, threatening, defamatory, abusive or hateful.

VIOLATIONS:

We have absolute discretion to determine if any use violates these rules, and to act as we deem appropriate in the event of any violation. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences which may involve such violations and may involve, cooperate with, and make disclosures to law enforcement authorities in identifying and prosecuting users who are involved in such violations.

User Content

The “Website” may include user-generated content, for example, social media applications. “X Sight Sport” does not claim any ownership in rights in such content (images, photos and videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright or any other right, or otherwise is offended by such content, please contact our customer service at info@xsightsport.com.

Reviews

If you submit a review, you grant “X Sight Sport” a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant “X Sight Sport” and its sub-licensees the right to use the name that you submit in connection with such content if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to “X Sight Sport”, including the execution of deeds and documents, at the request of “X Sight Sport”.

You represent and warrant that you own or otherwise control all the rights to the content that you post; that, as at the date that the content or material is submitted to “X Sight Sport”, the content and material is accurate.

Use of the content and material you supply does not breach any applicable “X Sight Sport” guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify “X Sight Sport” for all claims brought by a third party against “X Sight Sport” arising out of or in connection with a breach of these warranties.

Links To Other Web Sites

To the extent that this “Website” contains links to outside services and resources, including other websites, the availability, and content of which “X Sight Sport” does not own, operate or control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service, resource or website. Any such links are provided solely as a convenience to you. If you click on these links, you will leave this “Website”. “X Sight Sport” makes no representations or warranties concerning and is not responsible for the content, information or other material on or accessed from any other websites that are not owned, operated or controlled by “X Sight Sport”. You are linking to this “Website”; off-site pages or other websites is at your own risk and without the consent of “X Sight Sport”.

Accuracy Of Information

“X Sight Sport” has the right to adjust prices, involve additional cost and change product information, such as product pictures and offers without notice. The product images and informational texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the colour settings in your computer etc. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Governing Law & Jurisdiction

These “General Terms of Use” and your use of the “Website” are governed by the laws of England & Wales. 

Termination

“X Sight Sport” reserves the right to terminate your account and/or your use of the “Website” at its sole discretion. For example, if “X Sight Sport” suspects that you have breached these “General Terms of Use”. Such termination can be made without prior notice.

Amendments

“X Sight Sport” may revise these “General Terms of Use” from time to time. Every time you order a product from us, the “General Terms of Use” in force at that time will apply to the contract between you and “X Sight Sport”. You should therefore periodically visit this page to review the then current “General Terms of Use” to which you are bound.